Most of personalized items are ready to ship in 2-5 business days, some items may take longer.
We are responsible for the item(s) until delivery. We offer Shipping
Insurance to protect your package against any lost or damaged shipping.
Both free standard shipping and express delivery have tracking numbers and can be tracked online.
Estimated shipping times
- Free Standard Shipping
It usually takes about 10 business days. Sometimes due to customs, flights or other reasons, it takes longer than expected. Delivery time is not guaranteed.
Affected by COVID-19, it may take a month or even longer than usual. The delivery time cannot be guaranteed.
We offer rush delivery for those last-minute gifts. It takes around 5 business days which is available for these countries. Delivery time is guaranteed.
Australia, New Zealand, United States, Canada, Belgium, Germany, United Kingdom, Netherlands, Switzerland, Denmark, Spain, Finland, France, Ireland, Italy, Norway, Portugal, Sweden, Austria
Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. We're not responsible for delays due to customs.
Returns & exchanges
If your order is not 100% free from defects in materials and workmanship, you may return it for a prompt exchange or full refund. All return must be made within in 30 days of receipt.
Because of the nature of these items, unless they arrive damaged or defective, we can't accept returns for custom or personalized orders.
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in new condition and in its original packaging, the buyer is responsible for any loss in value.
Please contact us if you have any problems with your order.