we offer a wide range of personalized items that are typically ready to ship within 2-7 business days. However, please note that some items may require additional processing time due to their complexity or customization options.
we take responsibility for your order until it is delivered to you. We understand how important it is for your personalized gift to arrive in excellent condition, which is why we offer shipping insurance to protect your package against any potential loss or damage during shipping.
Regardless of the shipping method you choose, we provide tracking numbers that can be easily tracked online. Once your package has been shipped, we will provide you with a tracking number that you can use to monitor the progress of your delivery. Our tracking numbers allow you to stay up-to-date on the status of your package. You can access the information online at any time, making it easy to track your package and plan for its arrival.
Estimated shipping time
- Free Shipping
Generally, standard shipping option takes approximately 12 business days to deliver your personalized item. Please note that delivery times can vary, such as customs clearance, flight delays, and other unforeseen circumstances. Therefore, the delivery times cannot be guaranteed.
- FedEx Express
If you need your personalized gift to be delivered quickly, we offer a rush delivery service that guarantees delivery in approximately 5 business days. Our rush delivery service is perfect for those who require their personalized gift to be delivered by a specific date or for those who need their gift quickly. Please note that additional fees may apply for rush delivery. This service is available for select countries and comes with a delivery time guarantee.
Australia, New Zealand, United States, Canada, Belgium, Germany, United Kingdom, Netherlands, Switzerland, Denmark, Spain, Finland, France, Ireland, Italy, Norway, Portugal, Sweden, Austria
Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. We're not responsible for delays due to customs.
Returns & exchanges
To ensure customer satisfaction, we offer a hassle-free return and exchange policy. If you receive an item that is not 100% free from defects in materials and workmanship, you may return it to us within 30 days of receipt for a prompt exchange or full refund. However, the item must be returned in brand-new condition. We will cover the shipping cost.
At Giforue, we value our customers and want to ensure that your shopping experience with us is positive and stress-free. If you have any problems or concerns with your order, please don't hesitate to contact us. Our customer service team is available to assist you with any questions or issues you may have, and we are committed to resolving any problems as quickly and efficiently as possible.